Office Assistant 

Sheet Metal, Air, Rail & Transportation Local Union No. 20 | Indianapolis, IN 

Be the Friendly Face That Connects Our Union Family 

Are you someone who thrives on helping others and keeping things organized? Join Local Union No. 20 and become an essential part of a team that serves 4,500+ active and retired members across Indiana. Your administrative skills will directly support hardworking union members and their families every day. 

 

Why You'll Love Working Here 

Competitive Compensation & Outstanding Benefits 

• Hourly Rate: $21.76/hour (commensurate with experience) 

• 100% Employer-Paid Health Benefits (full coverage for you) 

• 100% Employer-Paid Retirement Benefits (secure your future) 

• Paid Time Off and Paid Holidays    

• Full-Time Stability with room for professional growth 

 

Meaningful Work Environment 

• Direct Member Impact: Every task you complete helps a union member or their family 

• Supportive Team: Work closely with the Office Manager in a collaborative setting 

• Professional Growth: Learn new skills while building a career in labor relations 

• Community Connection: Be part of an organization with deep Indianapolis roots 

 

What You'll Do 

As our Office Assistant, you'll be the first point of contact for thousands of members seeking support and information. Your organizational skills and friendly demeanor will keep our office running smoothly while ensuring members receive exceptional service. 

 

Your Daily Impact 

• Member Services: Provide friendly, professional customer service via phone, email, and in-person visits 

• Financial Processing: Handle incoming union dues with accuracy and attention to detail 

• Digital Management: Update and maintain the union website in coordination with leadership 

• Record Keeping: Maintain accurate, organized member records and databases 

• Communication Support: Prepare correspondence, reports, and important member communications 

 

Special Projects & Events 

• Meeting Coordination: Support Board meetings and union events from planning to execution 

• Administrative Excellence: Prepare agendas, take detailed minutes, and distribute materials 

• Office Operations: Manage office supplies, coordinate vendor relationships, and maintain an organized workspace 

• Compliance Support: Assist with document preparation for audits and regulatory requirements 

 

What We're Looking For 

Required Qualifications 

• Education: High school diploma or equivalent 

• Experience: Proven background in administrative or office assistant roles 

• Technical Skills: Proficiency in Microsoft Office Suite and database management 

• Communication: Excellent verbal and written communication abilities 

Preferred Qualifications 

• Associate Degree in any field 

• Customer Service Experience in a professional environment 

• Multi-tasking Expertise with strong deadline management skills 

Personal Qualities That Matter 

• Member-Focused: Genuine desire to help people and solve problems 

• Detail-Oriented: High standards for accuracy and organization 

• Professional Discretion: Ability to handle confidential information appropriately 

• Adaptable: Comfortable learning new systems and processes 

• Team Player: Collaborative approach with positive attitude 

• Fast Learner: Retention of newly learned skills and procedures 

 

About Local Union No. 20 

Located on Indianapolis' northeast side, we're more than just a union office—we're the hub of support for sheet metal, air conditioning, rail, and transportation workers throughout Indiana. Our team provides: 

• Statewide Member Services for 4,500+ active and retired members 

• Administrative Coordination with regional and national affiliates 

• Professional Support for workers building America's infrastructure 

• Community Connection through decades of Indianapolis presence 

 

When you join our team, you're not just taking a job—you're becoming part of a labor tradition that has supported working families for generations. 

 

Ready to Make a Difference? 

This isn't just another administrative role. It's an opportunity to be the helpful voice and organized presence that union members count on. Every phone call you answer, every record you update, and every problem you solve makes a real difference in someone's working life. 

Sheet Metal, Air, Rail & Transportation Local Union No. 20 is an affirmative action employer committed to diversity and inclusion. We encourage applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability. 

Join a team where your administrative excellence serves a greater purpose—supporting the hardworking men and women who build and maintain America's infrastructure.